1.                  Livestock and Corals

1.1.      Please note that there are some locations in remote/country postcodes where we cannot deliver livestock and corals. We will contact you and arrange a prompt refund if we can't find a solution. 

1.2.      We utilise several courier companies including TNT Overnight Express (premium service), though we can also use Aramex and Australia Post Express. We cannot ship livestock to PO Box addresses.  

1.3.      For remote areas outside our standard shipping pricing, for example WA, TAS and NT, place the order and tick "in store pickup" to avoid freight costs. Once we know what you would like to order and the relevant address at the destination Airport, please email us at shop@galleryaquatica.com.au for a precise shipping quote, or contact our team via our Facebook page Gallery Aquatica Tingalpa.

1.4.     All our stock is covered by our quality guarantee. We do not ship livestock if it is in any way in poor health. Title and risk of the livestock and corals shall pass to you (the Buyer) upon acclimating and receiving the order. 

1.5.      You must be present and ready to receive the order at the relevant address, or at the destination Airport for A 2 A at the agreed date and time.

1.6.      If you are not present upon the day of delivery, our livestock quality guarantee will be void as stipulated in Gallery Aquatica’s Terms and Conditions – Livestock and Corals.

1.7.      You are obligated to inspect the livestock and/or corals immediately upon receiving and acclimating and shall notify Gallery Aquatica within the same day of delivery if the livestock arrived damaged, not as described or dead.

1.8.      In the event that the livestock and/or corals arrive dead, consistent with Gallery Aquatica’s Terms and Conditions – Livestock and Corals, you must provide us with photographic or video evidence. Please send evidence via messenger to our Facebook page or email it to shop@galleryaquatica.com.au within the same day of receiving the delivery. Failure to do so will result in any guarantee being void.

1.9.    Freight delays or shipping damages are beyond our control and Gallery Aquatica cannot be held responsible for any damages or delays caused by the courier or freight company. We are typically very reasonable regarding replacements where possible, please communicate accordingly and we will do our best. 

1.10.    Please note that owing to legal restrictions existing from State to State, Gallery Aquatics does not ship algae or snails to the following locations:

• Northern Territory
• Tasmania 
• West Australia 

 

1. Dry Goods

2.1       Dry goods can be shipped Australia wide.

2.2       All dry goods are shipped via Australia Post or Aramex couriers depending on your location.

2.3       For areas outside our normal shipping zones, once we know what you would like to order and your address, please email us at shop@galleryaquatica.com.au for a precise shipping quote.

 

1. Dispatch days

3.1       All livestock and coral orders are dispatched as soon as possible.

3.2       All orders will usually be shipped from our facility within 7 business days of full payment.

3.3       Any delays for any reason will be communicated to you via email.

3.4       Please note that during the pandemic we will do what we can towards shipping but are reliant upon the courier and freighting companies abilities.

 

1. Livestock packaging

4.1       We pack all livestock and corals in a Styrofoam box and in appropriately sized bags using oxygen. We double and triple bag them to help prevent leakages.

4.2       We may also add a complimentary heat pack or cooling pack, depending on the species of livestock and the weather.

 

1. Tracking Information

5.1.      Tracking Information will be sent to you email that you used in your order. This is generally done once the courier is booked. 

 

1. Other terms and conditions

6.1.      Livestock and corals must be paid in full before they are shipped. We can hold livestock for 1 week. 

6.2.      Livestock and corals remain the property of Gallery Aquatica until paid in full.

6.3.      Laws covering aquatic life vary from State to State and are subject to change. Please check with your fisheries department if you are unsure. Responsibility lies with the you (the Buyer).

6.4.      Livestock and coral sizes are indicative only and may vary slightly from the listing photograph. 

6.5.      Once packages are picked up by a courier service, timing of delivery is not under the control of Gallery Aquatica. Please contact the relevant courier and/or freight company with your tracking number for inquiries about delivery times.